Finnair launches baggage-collection service for Heathrow Airport

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Finnair is to offer a new baggage-collection and check-in service from London Heathrow in partnership with airport baggage innovators AirPortr.

The service is designed to enhance the customer experience for the airline’s London-based travelers, enabling them to arrange the collection of their baggage from their home or hotel, which is delivered and checked-in to their flight on their behalf.

For Finnair customers who have checked in online, baggage can be collected at their London location up to a few hours prior to departure. This means all customers can then head straight through airport security when departing, next seeing their baggage at their destination airport.

Finnair customers will be able to book the AirPortr service online at and through and Finnair’s pre-departure emails.

Sari Nevanlinna, head of ancillary business at Finnair, said, “As an airline committed to innovation, we believe this trial with AirPortr will offer customers a smoother and easier journey, without having to personally take their baggage to the airport and spend time queuing at both check-in and security.

“Based on the upcoming feedback we receive on this initiative, we’ll also look into expanding the service to other markets in the future.”

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Kirstie joined the team in early 2017 and brings writing, communications and client experience with her. Now an assistant editor, she produces content for our magazines and websites. Away from the office, you will find her blogging on her lifestyle website or searching the internet for photos of sausage dogs.

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