LAX trials AskLAX information kiosks

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Los Angeles International Airport (LAX) is piloting self-assistance kiosks in Terminal 2 and the Tom Bradley International Terminal.

The AskLAX kiosks provide a wealth of information across a 36in touchscreen that is shaped like a giant smartphone. Information includes terminal maps, concession and retail information, emergency information, transportation options, and traffic conditions. Users can even take selfies and email the images to themselves and speak directly with an LAX guest experience member over video chat in real time.

Justin Erbacci, chief innovation and technology officer at Los Angeles World Airports (LAWA), said, “Our AskLAX kiosks are an easy way for our guests to access the most up-to-date information for their trips, or reach out to a real person to help them when they need additional assistance.

“These kiosks are just one example of how LAX is using innovation and pilot projects to improve our guest experience through technology and creative thinking.”

The kiosks also provide information about LAX’s lost and found operations, locations for service animal and pet relief and restrooms, medical facilities, and so on.

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Kirstie joined the team in early 2017 and brings writing, communications and client experience with her. Now an assistant editor, she produces content for our magazines and websites. Away from the office, you will find her blogging on her lifestyle website or searching the internet for photos of sausage dogs.

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