Sydney Airport install ICM’s auto bag-drop and check-in kiosk software

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Sydney Airport’s Terminal 1 International has gone live with 12 of ICM Airport Technic’s Auto Bag Drop (ABD) units and 36 check-in kiosks that operate with ICM’s software. The installation is part of a greater Sydney Airport aim to reduce check-in queues and enhance the passenger experience, bringing the same benefits to T1 that Qantas domestic passengers enjoy in T3.

The check-in kiosk software at the New South Wales, Australia airport features the same design as the ABD units, creating consistency for the passenger across the entire check-in and bag drop process. The ABD units use 3D scanning technology and ensure real-time safety and security, with around-the-clock monitoring provided by ICM’s Sydney-based support team.

Richard Dinkelmann, CEO of ICM Group, said, “We are delighted to see ICM’s self-service bag-drop and check-in solutions in use at Sydney’s T1 International. Our products continue to deliver exceptional benefits to both airports and airlines, and present passengers with a simpler and faster process for checking-in their bags. It is very rewarding for us to see Sydney Airport embrace the new technology our world-leading products have to offer.”

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Dan originally joined Passenger Terminal World in 2014 having spent the early years of his career in the recruitment industry. As online editor, he now produces daily content for the website and supports the editor with the publication of each exciting new issue. When he’s not reporting on the latest aviation news, Dan can be found on the golf course or apprehensively planning his next DIY project.

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