IT outage causes delays at Australian airports 

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Passengers travelling through airports in Australia, including Melbourne and Sydney, have experienced significant delays following an IT issue with the country’s automated self-service border control machines.

The IT systems outage affected the SmartGate passport control machines and delayed both inbound and outbound travelers. The incident caused long waits in processing passengers’ passports at all of Australia’s international airports. Although the issue has now been resolved, Australian Border Force (ABF) said delays are still expected.

According to reports on social media, some passengers at Sydney Airport’s international terminal were forced to wait 90 minutes before being processed through border control. ABF released a statement saying that “additional ABF staff have been deployed to process passengers at international airports”.

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, editor-in-chief

Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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