Keflavik Airport to expand use of passenger flow management system

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Icelandic airport operator Isavia has unveiled its plans to expand the use of Veovo’s passenger flow management solution throughout Keflavik International Airport.

Initially implemented at check-in and security in 2016, the solution provides wait time and occupancy figures to help meet service-level agreements and alleviate overcrowding. In parallel, the airport also deployed Veovo’s Airport Management System for operational visibility to enhance resource management.

The two solutions, which consist of sensors and advanced deep learning algorithms, will provide a cohesive picture of how passengers move through and use the airport, enabling more informed operational and business decisions.

Guðmundur Karl Gautason, project manager – operation research at Keflavik Airport, said, “We use the data to see when levels of service are breached and to find out the reasons. This has helped us to identify the problems we had with our work shifts starting too late. Before implementation, we did not have this information at hand to actually be able to quantify the problem. Now we are able to make more informed decisions and anticipate problems before they arise.”

With the extended roll-out, Keflavík will have a detailed view of passengers’ movement patterns, from the moment they arrive until boarding the airplane. The airport will be able to extract any combination of data, both real-time and historical, for all areas, broken down per flight.

Keflavík joins several other airports, including Amsterdam, Auckland, Bristol and Billund, that have adopted the end-to-end flow management solution.

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Dan originally joined Passenger Terminal World in 2014 having spent the early years of his career in the recruitment industry. As online editor, he now produces daily content for the website and supports the editor with the publication of each exciting new issue. When he’s not reporting on the latest aviation news, Dan can be found on the golf course or apprehensively planning his next DIY project.

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