ServiceTec International has announced today (March 18) that it will provide additional IT support services for the Greater Orlando Aviation Authority (GOAA) at Orlando International Airport.
The contract is part of an IT consulting services agreement that GOAA has with consulting and engineering firm Faith Group. The services include supporting the IT service center help desk and ongoing technical assistance. Day-to-day responsibilities will also include help desk telephone support; remote support for desktop computers, printers, and peripherals; first level troubleshooting of reported problems with equipment; and escalation of reported problems to other IT groups.
Lynne Harrison, executive vice president of ServiceTec, said, “We are delighted to have this additional opportunity to provide our airport IT expertise and support services to GOAA and Orlando International Airport as part of our ongoing agreement with Faith Group and the airport. As the world’s leading independent provider of managed IT services specifically for airports and airlines, we believe our dedication to quality in providing the best possible services to the airport leads to a better experience for the passengers and airlines. The airport is also a key part of The Orlando Experience and our model of employing and training people living in the local area is an essential element of our desire to be a part of the local community.”