BA to refresh lounges

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British Airways has announced plans to refresh its First and Club lounges at Chicago O’Hare Airport.

Due to be completed in spring 2020, the refurbished Chicago lounges will have a lighter and more relaxing atmosphere, with new décor, flooring and furnishings. There will be more charging ports built into new marble tables, as well as new, specially crafted chairs. Serving stations are also to be redesigned.

British Airways is also refreshing its lounge in Edinburgh. As in Chicago, customers will enjoy a fresh, brighter look, with new furniture and carpeting, as well as a more interactive welcome experience. There will be bespoke armchairs, while reconfigured working and dining areas will give customers more room to work or eat.

The Edinburgh lounge serves customers traveling in Club Europe, as well as those connecting on to a Club World or First flight, or those with Silver or higher Executive Club status. Changes to this lounge will also be complete by the end of spring 2020.

Finally, by early spring 2020, customers using British Airway’s lounge in Berlin will see new furnishings, carpet and décor.

Carolina Martinoli, British Airways’ director of brand and customer experience, said, “Lounges are incredibly important to customers traveling in our Club and First cabins, or to those with Executive Club status, and they are rightly a focus of our £6.5bn [US$8.5bn] customer investment. We’ve recently refurbished nine lounges across the network, and we’re looking forward to refurbishing more in 2020.”

As part of its 2020 lounge upgrade activity the airline will also refresh a number of its lounges at Heathrow Terminal 5 as well as redesigning and relaunching the Elemis Spa at New York’s John F. Kennedy International Airport.

Photo: Luke Smith for British Airways

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Tara has worked for UKi Media & Events since 2013, initially as a freelancer. She has been a journalist for over a decade and has worked for a range of publications, including Personnel Today, Management Today and The Grocer.

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