Best Bar None to launch pilot scheme with Manchester Airports Group

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The UK Home Office-backed Best Bar None (BBN) program today announced the launch of a pilot scheme with Manchester Airports Group (MAG), encompassing Manchester, London Stansted and East Midlands airports, to further improve standards of airside alcohol retailing across the UK’s biggest airport group and improve the travel experience for its 60 million passengers.

Best Bar None, which has been running for more than 15 years, works with the alcohol industry, police and local authorities to promote responsible alcohol consumption and higher professional licensing standards in hundreds of pubs, bars, clubs and entertainment venues across the UK.

Since the creation of an industry Code of Practice two years ago, the aviation sector has been working together to help reduce the number of alcohol-related incidents of disruptive behavior. In November 2018 the Home Office announced that it was launching a call for evidence to seek views on whether introducing alcohol licensing laws at airports in England and Wales could help tackle drunk and disruptive passengers on airplanes. It will also help to assess the impact that extending the 2003 Licensing Act might have on businesses. The call for evidence closes on 1 February 2019.

Aviation Minister Liz Sugg, said, “Everyone should be able to enjoy their journeys through airports, which is why drunk and disruptive behavior will not be tolerated and offenders face up to two years in prison or an unlimited fine. We continue to work with airports and airlines to tackle disorderly passengers and I am pleased to see MAG and Best Bar None working together to help make sure air travel is a positive experience for everyone.”

Best Bar None spent considerable time preparing a scheme that would be compatible with the practicalities of airside alcohol retailing, before agreeing to work with MAG to deliver the pilot throughout 2019.

In the pilot, which will be rolled out in the next few weeks, around 50 venues across the three airports will be evaluated by Best Bar None qualified assessors with a view to gaining accreditation. Ongoing participation in the scheme is then expected to become a condition of trading in the airports. In addition, any staff working in MAG airport lounges will have to undertake and pass the Level 1 BIIAB (British Institute of Innkeeping Awarding Body) award in responsible alcohol retailing.

The stringent annual assessment encompasses the areas of operational standards, policies and procedures, as well as the education and training of staff. On successful completion of the audit, approved premises are welcomed into the BBN network and given a certificate and window sticker to promote their achievement to the public.

For those who fail to reach the required standards on first audit, a comprehensive action plan will be provided to enable improvement to elevate the premises to BBN standards.

Graeme Elliott, group corporate affairs director, MAG, said, “We are proud to be the first airport group in England to sign up to Best Bar None. As an airport operator we believe our passengers have a right to buy alcohol in duty free or enjoy a drink in a bar or restaurant at the start of their holiday before their flight departs. But we are also clear that passengers drinking alcohol must always be responsible and should never impact on the enjoyment or safety of any other passenger.

“This scheme will help provide further assurance that MAG and our partners are doing our bit by demonstrating the highest standards of responsible alcohol sales, and we take every opportunity to remind passengers that if they are drunk, they will not be able to fly. We also work with airlines, retailers and the police to help pass messages to colleagues around the airport, including airline staff at the gates, letting them know of potentially disruptive passengers.

“This partnership with Best Bar None is the latest example of MAG leading the industry in finding ways to further reduce the small number of incidents of alcohol-related disruptive behavior and to create a safe and welcoming environment for all of the 60 million passengers that pass through our airports each year,” Elliott concluded.

Interested in the design of airport retail areas? Check out the ‘Commercial Development, Retail, Concessions & Media’ stream at the Passenger Terminal Conference, which takes place during Passenger Terminal Expo, on March 26, 27 and 28, 2019, in London.

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With over a decade of experience as a business and technology journalist working in B2B publishing, Hazel first joined UKi in 2011. After taking 18 months off to bring up her daughter and try her hand at marketing copywriting, she returned in January 2018 to do what she loves best – magazine editing! She is now the editor of UKi's Passenger Terminal World and Parcel and Postal Technology International magazines.

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