Gatwick trials boarding by seat number

LinkedIn +

London Gatwick Airport is trialling a new boarding technique in a bid to avoid queues and congestion at gates.

During the two-month trial, large digital screens and staff will be placed at Gate 101 to show passengers the order in which to board. A range of sequences will be trialled, including seating people from the back row to the front, with window seats first, middle seats next, and aisle seats last. Passengers who have booked priority boarding – or those who require special assistance or are traveling with young families – will still board first during the trial.

Modeling indicates that these techniques may be able to reduce boarding times by up to 10%, compared with conventional methods. Learnings from the trial, as well as feedback from passengers, will be used to decide whether to take this concept forward or not.

Abhi Chacko, head of enabling technologies and digital innovation, Gatwick Airport, said, “We want to explore whether boarding by seat number will avoid queues in the gate room and when boarding the aircraft.

“Early indications are that this new technique has the potential to reduce the overall boarding time. By communicating to passengers better and boarding passengers by seat number, we also expect to make the whole boarding experience more relaxing and, potentially, prevent large numbers of passenger rushing forward at any stage.”

Suggested boarding sequences:


Share this story:

About Author


Tara has worked for UKi Media & Events since 2013, initially as a freelancer. She has been a journalist for over a decade and has worked for a range of publications, including Personnel Today, Management Today and The Grocer.

Comments are closed.