Ontario International Airport, California, has launched Spanish and Mandarin versions of its FlyOntario.com website in an effort to make the airport experience even more customer-focused.
Mark Thorpe, CEO of the Ontario International Airport Authority, the airport operator, said, “The addition of Mandarin and Spanish-language content to our website is another important step in the airport’s evolution and our work to make Ontario even easier to navigate, especially for our international customers.
“As the fastest growing airport in the USA, Ontario is always exploring new ways to interact with air passengers and adding languages that many of our customers speak to our website will help tremendously. More travelers will have useful, easy to understand information available at their fingertips.”
Mandarin and Spanish versions of the website will be reviewed by individuals fluent in those languages, which will ensure that visitors receive understandable, user-friendly content.
Additionally, Spanish and Mandarin communications will extend to Ontario’s social media platforms including Twitter, Facebook and Instagram. Mandarin and Spanish-speaking customers will be able to send messages to Ontario’s social media apps and receive responses in those languages.
The demand for communications in Mandarin has risen since the launch of daily China Airlines non-stop service between Ontario International Airport and Taiwan Taoyuan International Airport last March.
Want to learn more about ways to make things easier and clearer for passengers? Check out the ‘Customer Service & Passenger Experience’ stream at the Passenger Terminal Conference, which takes place during Passenger Terminal Expo, on March 26, 27 and 28, 2019, in London.
