Singapore Changi Airport has been named as the World’s Best Airport in the 2019 Skytrax World Airport Awards. It is the seventh consecutive year the airport has claimed the top prize, and the tenth time in the 20-year history of the awards. The Skytrax awards were presented during a ceremony at Passenger Terminal Expo in London, UK.
The awards are voted for by customers in an annual global airport customer satisfaction survey. The survey assesses customer service and facilities across over 550 airports. Questionnaires were completed by airport customers of more than 100 nationalities during a six-month period. The survey evaluated the customer experience across check in, arrivals, transfers, shopping, security/immigration and departures.
Lee Seow Hiang, chief executive officer at Changi Airport Group, said, “Changi Airport is honoured to again be named World’s Best Airport. This achievement was made possible by the strong support from our airport partners. At Changi, we are fortunate to have a large community of immensely dedicated and passionate airport workers who strive to deliver the best experiences to our passengers every single day. We thank our passengers for their continued support. Their vote of confidence motivates us in our pursuit of service excellence and pushes us to continue redefining what an airport can be. As we launch our newest icon – Jewel Changi Airport – next month [April 2019], we look forward to sharing with passengers and airport visitors the unique Changi Experience in a new way, with an expanded range of world-class facilities, offerings and experiences.”
In the top ten World’s Best Airport ranking Tokyo Haneda improved one place from 2018, now ranking number two in the world, with Hamad International also moving up one position to take fourth place in the 2019 results. Incheon International Airport ranked third, and Hong Kong International, Nagoya’s Centrair Airport, Munich, London Heathrow, Tokyo Narita and Zurich all maintained their positions in the top ten.
For the full results of the 2019 Skytrax World Airport Awards, click here.