Dufry renews concessions contract with Swedavia

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Above: An aerial view of Stockholm Arlanda Airport

Dufry has won the tender for its store operations in eight Swedish airports managed by Swedavia, effective for the next seven years.

Dufry, through its Nuance subsidiary, has managed Swedavia’s tax and duty-free stores for the last 16 years. The company will have the opportunity to open a 2,000m² (21,527ft²) walkthrough store in the Stockholm Arlanda Airport Terminal 5 marketplace as part of an ambitious investment program, which will see all existing stores refurbished during the period of 2018-19. This is part of Swedavia’s development plan to enlarge and upgrade Terminal 5, including a new security line that will process 100% of the passengers travelling through the terminal.

Eugenio Andrades, Dufry’s division CEO, UK, Central and Eastern Europe, said, “We would like to thank our partners at Swedavia for the ongoing trust and belief they have shown in us through the tender process. We are delighted to be able to continue to work together and our dedicated teams are committed to developing outstanding stores for Swedavia and for our customers.”

Currently, Dufry has six stores in Arlanda, two in Göteborg Landvetter, and one store each in Malmo, Bromma, Lulea, Umea, Are Ostersund and Visby airports, which will all be refurbished in the next two years as part of the investment plan. The main objective of the store refurbishment program will be to improve the customer experience and enhance passenger flow within the stores.

Karl Wistrand, head of commercial and real estate at Swedavia, commented, “We are delighted to continue our partnership with Dufry in the coming seven years. This is a period when we are restructuring our airports in a fundamental way which will also be reflected by Dufry’s investments in the passenger’s retail experience. The retail industry is transforming and we have now secured a partner prepared to invest and to lead the changes within the market.”

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Kirstie joined the team in early 2017 and brings writing, communications and client experience with her. Now an assistant editor, she produces content for magazines Passenger Terminal World and Postal and Parcel Technology International and their websites. Away from the office, you will find her struggling along the pavements of Surrey as she trains for the Great South Run, blogging on her lifestyle website or searching the internet for photos of sausage dogs.

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