Iberia has become the first airline at Adolfo Suárez Madrid–Barajas Airport in Spain to install a comprehensive self-service check in and bag drop solution for its passengers. The check-in counters are located in Terminal 4 (T4) and are part of a pilot project developed in partnership with airport operator AENA and Siemens Solutions for Airports and Logistics. Passengers using the service can obtain boarding passes and luggage tags from the self-service counters before putting their luggage directly onto the conveyor belt without assistance.
Nerea Torres, president and CEO of Siemens Postal, Parcel and Airport Logistics, said, “This project is the consequence of the magnificent collaboration in recent years by Iberia, AENA and Siemens Postal, Parcel and Airport Logistics, resulting in a high-performance system to consistently improve the passenger experience at Adolfo Suárez Madrid-Barajas Airport. This innovative system is a new advance in traveler empowerment, giving the passenger more autonomy and saving airport waiting time.”
Enrique Robledo, director for Iberia in Madrid Airport, said, “With this equipment made by Siemens Solutions for Airports and Logistics in Spain we launch a global project, led by AENA, which will carry on throughout 2015, in which we will test several systems for improving the customer experience during the passenger and luggage check-in process, lending greater autonomy to the passenger who can now complete the process including the delivery of luggage without assistance. This improvement initiative, within the framework of the Ágora Project, is a continuation of the technological innovation and improvement trend driven by Iberia with the aim of making the Madrid airport one of the leading international hubs.”