PRM (passengers with reduced mobility) management software company Ozion is showcasing its potential at this year’s Passenger Terminal Conference.
Ozion’s PRM Manager impacts PRM operational outcomes by placing the passenger at the centre of the service. This ensures providers can offer each passenger the best possible experience, while exceeding today’s strict service level agreements.
This expertise is also applied to other critical airport services including security checkpoints, airport cleaning and ground handling – helping reliability and productivity in each.
During PTE 2019, Ozion is sharing how its live actionable service data, smart job creation and traceability is enabling airports, service providers and airlines to take back control of critical airport services by giving them the means to pilot the three key areas that define service success: efficiency, quality and risk management.
Ozion identifies the biggest obstacle to the smooth running of the service at an economically sustainable level, then works out the key factors needed to make the service work efficiently. The company then uses smart algorithms to create the best case through the software.
With access to live operational data comes an understanding of what the situation is and what steps to take to keep service levels up and operating costs in check. Airports and service providers are now able to pilot key airport service operations and anticipate events with a range of options that are ready to mitigate incoming risks.