State-of-the-art wayfinding system installed at Dubai International

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Consumer transaction technology provider NCR Corporation has partnered with indoor map developer Visioglobe to create a state-of-the-art wayfinding solution for passengers at Dubai International Airport in the UAE.

The solution enables passengers to scan boarding passes at a nearby NCR kiosk and view a map and recommended route to their departure gates with the remaining time until the airplane departs.

Matt Horobin, head of digital media for Dubai Airport, said, “In 2015, Dubai International served 78 million passengers. Many of these travelers had never set foot in our airport, which can lead to uncertainty around locating their departure gate as well as lack of awareness on all the other fantastic lifestyle products and services we have to offer. Now, passengers can walk up to a kiosk and receive a personalized map, along with expected walking time to any and every airport destination.”

Eric Bernard, CEO of Visioglobe, said, “Travelers tend to feel more confident when they know where they’re going and how much time they have to get there. This leads to more spending at shops and restaurants along the way. The traveler has a better airport experience while vendors generate additional revenue. Moreover, passengers can reach their gate on time and decrease flight delay departure.”

Paul Langenbahn, president, NCR Hospitality, said, “Dubai International averages nearly two million kiosk interactions each year, a number we expect to grow. As travelers continue to rely on technology, Dubai Airports, in partnership with NCR, continues to provide its customers with a simple, attractive interface while offering airport staff intuitive functionality for quick and easy map updates.”

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Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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