John Jarrell, head of the airport IT unit of Amadeus IT Group explores how the pre-departure experience is being re-imagined through self-service technology
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James Ingram looks at how airport retail has changed over the past two decades and how improving the passenger experience can maximize non-aeronautical revenues
Airports can enhance the customer experience by understanding their needs through location-based technology
Steve Johnson, CEO of HMSHost, speaks to Passenger Terminal World about his predictions for the future of the airport terminal and how the journey has progressed so far
Alaistair Deacon, chief aviation technologist at Lockheed Martin, explains why information is the cornerstone for successful airport operations
How can airports maximise passenger satisfaction? James Ingram investigates
The UK’s travelling public is soon to be served by London Heathrow’s new and improved Terminal 2. What can passengers expect from the transformation?
Kevin Brocklebank illustrates a simple three-step process to help airports better understand their passengers’ retail needs
As the 2014 Winter Olympics kicks off in Sochi, Russia today (Friday 7 February), Passenger Terminal World speaks to Leonid Sergeev, CEO of Basel Aero about Sochi International Airport’s transformation ahead of the games