Susan Gray of Concession Planning International considers the important relationship between creating and delivering a clear customer experience strategy and commercial performance
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L-3 Security & Detection Systems (L-3 SDS) has launched its ClearScan explosives detection system (EDS)…
Queenstown Airport in New Zealand has opened its NZ$17m (US$11.6m), 44,000ft² terminal expansion, doubling the size…
Bristol Airport in the UK has been awarded Airport Carbon Accreditation under the Airports Council…
Japan Airlines (JAL) has launched a new app that provides passengers with waiting times at…
Edinburgh Airport and the Edinburgh Jazz and Blues Festival offered travelers a taste of Chicago…
Left: According to SITA’s 2015 Airline IT Trends Survey, just 9% of airlines are using…
High volumes and steady growth continued at Dubai International Airport, UAE, in April with more…
Left: An architectural representation of Niagara Falls, using elements such as blue-hued floor tiles and…
Song Hoi-see, founder and CEO of Plaza Premium Lounge Management Limited, speaks to Passenger Terminal World about the company’s expansion into Europe through London Heathrow and the planned opening of a new airport hotel