Interaction via social media is a growing trend the world over. How can airports maximize the effectiveness of their social media channels to create a more personalized experience for their passengers?
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Airports can enhance the customer experience by understanding their needs through location-based technology
Robert Chicas, a director of Aviation + Transportation at HOK, explains how airport design has evolved over the past 20 years and offers some predictions for the future
As part of Passenger Terminal World’s 20th anniversary celebrations, Mark Angela, chief commercial officer at SSP shares his predictions for the future of airport food and beverage