UK government to launch aviation passenger charter

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The UK government has announced plans to introduce a ‘passenger charter’ that will be adopted by airlines and airports in a bid to improve the travel experience for all passengers, with a particular focus on those with reduced mobility.

Through a partnership between industry and government, the charter will promote best practice and create a shared agreement of the required service levels for passengers, ensuring improvements are felt throughout their journey. A major focus of the charter will be on improving the flying experience for disabled passengers, providing clarity on the assistance that should be provided to people traveling with reduced mobility and hidden disabilities.

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With over a decade of experience as a business and technology journalist working in B2B publishing, Hazel first joined UKi in 2011. After taking 18 months off to bring up her daughter and try her hand at marketing copywriting, she returned in January 2018 to do what she loves best – magazine editing! She is now the editor of UKi's Passenger Terminal World and Parcel and Postal Technology International magazines.

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