Browsing: Features

Pulling in the same direction

Barbara Yamamoto, chief experience officer at LAX, discusses the deployment of a US$3m airport-wide training program in partnership with customer experience specialists CSE

One for all

PTW speaks with Gerard Geurtjens, director of the new pier and terminal at Amsterdam Airport Schiphol, as the airport embarks on its largest capital investment project in nearly 20 years

Unfit to fly

Should the aviation industry be doing more to regulate the amount of alcohol consumed by passengers at airports and during flights?


Building toward the World Cup

Roman Genis, head of the press service at Sheremetyevo International Airport near Moscow, Russia, reveals how the facility is expanding ahead of the 2018 FIFA World Cup

The impact of Heathrow expansion

Diogenis Papiomytis, director, aerospace and defense consulting, Frost & Sullivan, considers the consequences of the expansion of London Heathrow Airport, claiming it will have a significant economic impact on the UK economy and industries dependent on air travel.

Flow fundamentals

Passenger flow analysis is a crucial tool in helping airports improve customer service and maximize retail performance – Jeremy Corfield, partner at CPI Australia, which advises airports on commercial strategy and planning, explains more

Adapting to a digital world

Diogenis Papiomytis, director of aerospace and defense for consultancy Frost & Sullivan, speaks to Passenger Terminal World about the digital transformation of airports and the impact of new technologies when planning for the future

Is landside security safe enough?

Passenger Terminal World speaks to futurist and cyber security expert Dr Simon Moores, director of Zentelligence, about the current and future threats to the landside area and what can be done to prevent them.

Line of attack

The importance of cybersecurity should not be overlooked by today’s aviation industry

Surprise package

Nice Côte d’Azur Airport has reinvented its two terminals to deliver a more authentic local experience, providing a boutique treat for passengers

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