Browsing: Features

Retail success

Ahead of her presentation at Passenger Terminal Conference in March, Dr Patricia Ryan, director of business development – airports at Metalsmiths Sterling, explores the trends affecting airport concessions programs and how operators can stay one step ahead

Collaboration and consolidation

Paul Richardson, managing director of Specialist Services at DHL Supply Chain, discusses how a collaborative approach at the Gatwick Logistics Consolidation Centre has created a beneficial solution at the airport

Exclusive interview: Jayson Goh, Changi Airport Group

Changi Airport has two major projects underway aimed at enhancing the passenger experience. Passenger Terminal World talks to Jayson Goh, senior vice president, airport operations management at Changi Airport Group, about the airport’s progress

Future perfect

Collaboration with architects and IT experts is the name of the game for airport operators looking to ensure their development plans can stand the test of time

Make a connection

Interaction via social media is a growing trend the world over. How can airports maximize the effectiveness of their social media channels to create a more personalized experience for their passengers?

Embracing change

Airports can generate millions of dollars in savings by shifting to a lifecycle cost approach to asset management

Getting to know you

Airports can enhance the customer experience by understanding their needs through location-based technology

Design for life

Robert Chicas, a director of Aviation + Transportation at HOK, explains how airport design has evolved over the past 20 years and offers some predictions for the future

Host with the most

Steve Johnson, CEO of HMSHost, speaks to Passenger Terminal World about his predictions for the future of the airport terminal and how the journey has progressed so far

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