Passenger Terminal Today
  • News
    • A-C
      • Accessibility
      • Baggage
      • Biometrics
      • Boarding
      • Check in
      • Construction & Architecture
      • Covid-19
      • CSR
    • D-L
      • Displays & Signage
      • Expo
      • Food & Beverage
      • Ground Support
      • IT & Software
      • Lighting
      • Lounge
    • M-R
      • Operations
      • Parking
      • Passenger Experience
      • Personnel
      • Regulation & Policy
      • Retail
    • S-Z
      • Seating
      • Security
      • Self-service
      • Sustainability
      • Technology
      • Terminal
      • Wayfinding
      • Webinars
  • Opinion
  • Features
  • Online Magazines
    • Showcase 2024
    • September 2023
    • June 2023
    • April 2023
    • January 2023
    • Archive Issues
    • Subscribe Free
  • Videos
  • Webinars
  • Supplier Spotlight
  • Events
LinkedIn Facebook Twitter
  • Sign-up for Free Weekly E-Newsletter
  • Meet the Editors
  • Contact Us
  • Media Pack
LinkedIn Facebook
Subscribe
Passenger Terminal Today
  • News
      • Accessibility
      • Baggage
      • Biometrics
      • Boarding
      • Check in
      • Construction & Architecture
      • Covid-19
      • CSR
      • Displays & Signage
      • Expo
      • Food & Beverage
      • Ground Support
      • IT & Software
      • Lighting
      • Lounge
      • Operations
      • Parking
      • Passenger Experience
      • Personnel
      • Regulation & Policy
      • Retail
      • Seating
      • Security
      • Self-service
      • Sustainability
      • Technology
      • Terminal
      • Wayfinding
      • Webinars
  • Opinion
  • Features
  • Online Magazines
    1. April 2025
    2. January 2025
    3. Showcase 2025
    4. September 2024
    5. June 2024
    6. Subscribe Free
    Featured
    April 2, 2025

    April 2025 issue is now available online!

    Online Magazines By Web Team
    Recent

    April 2025 issue is now available online!

    April 2, 2025

    January 2025 issue is now available online!

    December 11, 2024

    Passenger Terminal World Showcase 2025

    November 12, 2024
  • Videos
  • Webinars
  • Supplier Spotlight
  • Events
LinkedIn Facebook
Subscribe
Passenger Terminal Today
Expo

PTE Interview: How to boost capacity while maintaining the passenger experience

Anthony JamesBy Anthony JamesFebruary 5, 20194 Mins Read

Kimmo Mäki, CEO of Finavia Corporation, reveals how digitization, automation and simulation allow airports to increase capacity without negatively impacting the passenger experience, ahead of his presentation at this year’s Passenger Terminal Conference.

What will your presentation be about?

Helsinki Airport is growing extremely quickly as a gateway between East and West. To meet customer needs, Finavia has to build more airport capacity while maintaining its excellent levels of passenger service and simultaneously developing them to better meet the needs of customers in the future. Innovations and initiatives play a vital role in the development program to improve the passenger experience even further.

What are some of those innovations and initiatives?

In addition to building more airport capacity in our development program, we are developing customer experience, airline punctuality, processes and commercial services. The core of that part of development will mainly be based on using digitization and automation, together with many other stakeholders working at the airport. With open cooperation, we are able to provide – together with our partners – better and more reliable information to passengers about our services, schedules, delays and, for example, tips for wayfinding. Additionally, passengers can buy services. For example, they can book parking spaces or a table in the lounge. This can be done either by using our own app or via other digital channels.

Can you create more capacity without necessarily building more airport? 

Improving capacity utilization is one of our main targets. By developing better situational awareness and community channels, all service providers at the airport are able to focus capacity where needed and work proactively in case of sudden changes. For example, applying automation and self-service to check-in, border control and luggage handling is a key factor in improving capacity utilisation. We’ve developed new concept check-in kiosks and luggage drop-points that need less space than existing desks, so we are able to improve the capacity of our current departure hall. The same applies to parking and border control.

What is the latest on Helsinki Airport’s expansion plans – Terminal 2 in particular?

One of the most impressive new spaces at Helsinki Airport will open its doors this February. Aukio (pictured below) will be the heart of the long-haul expansion area, through which departing passengers will go to their flights and where arriving passengers will get their first impressions of Finland. As such, it will be an architecturally impressive space. Decorated with Finnish wood, its rugged wall and ceiling structures will set a striking backdrop for many kinds of events and phenomena.

Aukio is part of Helsinki Airport’s long-haul area expansion, designed by PES-Architects. Various facilities, such as modern security control, shops, restaurants and new services that provide passengers with a special experience, will be located around Aukio. It will add 25,000m2 of new passenger and baggage facilities to the airport as well as a connection to the South Pier for arriving passengers.

The opening of Aukio is part of Finavia’s ongoing development program at Helsinki Airport, which will see us invest over €1bn to expand the airport and increase its capacity. This is our largest expansion project to date, which is set to be completed by the early 2020s.

How do you engage with passengers and stakeholders regarding the expansion plan?

We will continue our long tradition of developing the airport together with our passengers, by inviting 200 volunteers to test Aukio’s new facilities and services. We also use a user-driven virtual model to better engage with our stakeholders throughout the planning of our expansion program. In this way, they will be more committed to our future and understand the changes that the expansion will bring about. Helsinki Airport is one of the first airport operators in the world to use 3D modelling on such a large scale.

Kimmo Mäki, CEO of Finavia Corporation, will present a paper titled, ‘Developing Helsinki Airport for the needs of future passengers’ at this year’s Passenger Terminal Conference, which takes place during Passenger Terminal Expo, 26, 27 and 28 March 2019, in London. Register here for your delegate pass.

Share. Twitter LinkedIn Facebook Email
Previous ArticleTop five tips for creating a seamless passenger journey
Next Article ACI World unveils changes to ASQ Awards program

Related Posts

Expo

PTE WORLD: Interview with Satyaki Raghunath, COO of Bangalore International Airport

June 3, 20251 Min Read
Expo

PTE WORLD: Interview with Anna Björk Bjarnadóttir, chief service and operations officer for Keflavik Airport at Isavia

May 27, 20251 Min Read
Expo

PTE WORLD: Interview with Aude Ferrand, chief commercial officer of TAV Airports

May 20, 20251 Min Read
Latest News

Baggage mishandling rate improves by 26% in Europe’s airports

June 12, 2025

Western Sydney International wraps construction and formally unveils terminal

June 12, 2025

Passenger survey shows success of Denver’s West Security Checkpoint

June 12, 2025

Receive breaking stories and features in your inbox each week, for free


Enter your email address:


Our Social Channels
  • Facebook
  • LinkedIn
Getting in Touch
  • Sign-up for Free Weekly E-Newsletter
  • Meet the Editors
  • Contact Us
  • Media Pack
© 2025 UKi Media & Events a division of UKIP Media & Events Ltd
  • Terms and Conditions
  • Privacy Policy
  • Cookie Policy
  • Notice & Takedown Policy

Type above and press Enter to search. Press Esc to cancel.

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
Cookie settingsACCEPT
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

CookieDurationDescription
cookielawinfo-checbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Functional

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

Performance

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Advertisement

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

SAVE & ACCEPT