Passenger Terminal Today
  • News
    • A-C
      • Accessibility
      • Baggage
      • Biometrics
      • Boarding
      • Check in
      • Construction & Architecture
      • Covid-19
      • CSR
    • D-L
      • Displays & Signage
      • Expo
      • Food & Beverage
      • Ground Support
      • IT & Software
      • Lighting
      • Lounge
    • M-R
      • Operations
      • Parking
      • Passenger Experience
      • Personnel
      • Regulation & Policy
      • Retail
    • S-Z
      • Seating
      • Security
      • Self-service
      • Sustainability
      • Technology
      • Terminal
      • Wayfinding
      • Webinars
  • Opinion
  • Features
  • Online Magazines
    • Showcase 2024
    • September 2023
    • June 2023
    • April 2023
    • January 2023
    • Archive Issues
    • Subscribe Free
  • Videos
  • Webinars
  • Supplier Spotlight
  • Events
LinkedIn Facebook Twitter
  • Sign-up for Free Weekly E-Newsletter
  • Meet the Editors
  • Contact Us
  • Media Pack
LinkedIn Facebook
Subscribe
Passenger Terminal Today
  • News
      • Accessibility
      • Baggage
      • Biometrics
      • Boarding
      • Check in
      • Construction & Architecture
      • Covid-19
      • CSR
      • Displays & Signage
      • Expo
      • Food & Beverage
      • Ground Support
      • IT & Software
      • Lighting
      • Lounge
      • Operations
      • Parking
      • Passenger Experience
      • Personnel
      • Regulation & Policy
      • Retail
      • Seating
      • Security
      • Self-service
      • Sustainability
      • Technology
      • Terminal
      • Wayfinding
      • Webinars
  • Opinion
  • Features
  • Online Magazines
    1. April 2025
    2. January 2025
    3. Showcase 2025
    4. September 2024
    5. June 2024
    6. Subscribe Free
    Featured
    April 2, 2025

    April 2025 issue is now available online!

    Online Magazines By Web Team
    Recent

    April 2025 issue is now available online!

    April 2, 2025

    January 2025 issue is now available online!

    December 11, 2024

    Passenger Terminal World Showcase 2025

    November 12, 2024
  • Videos
  • Webinars
  • Supplier Spotlight
  • Events
LinkedIn Facebook
Subscribe
Passenger Terminal Today
Features

The route to efficiency

Kirstie PickeringBy Kirstie PickeringJune 15, 20177 Mins Read

Airport collaborative decision making (A-CDM) is at the core of tomorrow’s smart airports. After several years of use, A-CDM has become firmly embedded in the operations of major airports in Europe. The concept is now spreading all over the world including Singapore, Hong Kong and Auckland.

The benefits of A-CDM being realized by many of these airports is now moving beyond optimizing aircraft movements. The sharing of air traffic data is also helping to optimize processes within the terminal, such as baggage handling and improving the flow of passengers through a terminal by making information available to managers and passengers.

A-CDM is not just about technology, as is often improperly assumed, but about collaboration between stakeholders at the airport to improve process flows. Jürgen Barthel, chief operating officer of consultancy CheckIn.com, says, “The issue often is that the stakeholders work side-by-side, but in different silos. Lack of awareness of the needs of one another or of process disruptions taking place multiply those disruptions and increase costs. An example is staff being assigned to aircraft that aren’t ready.”

The concept was initially developed 10 years ago by Eurocontrol, which produced the Airport CDM Implementation Manual. Today both the manual and the understanding of the concept have matured. So far 22 airports in Europe have implemented A-CDM, with more to come.

“A-CDM was devised to create more predictable and reliable information about departing flights for air traffic flow management in Europe,” says Fredrik Lindblom, product sales director for Asia-Pacific at Saab Air Traffic Management. “There was also a need for better information sharing among airport stakeholders to facilitate more punctual and reliable turnaround and departure processes, which drove the need for A-CDM.”

A-CDM is about people and operational processes. It is underpinned by the sharing of planning and flight data for the aviation network, for which airports are the nodes. “A-CDM provides harmonization of air and ground processes across all the air transport industry stakeholders,” says Nick Gates, portfolio director of airport solutions at SITA. “It assures standardization of relevant data elements and the proactive exchange of data, to create predictability and management opportunities to optimize scarce runway capacity and handle disruptions.

“The need for predictability of operations was felt at a time when the increase in airline slots seemed to be reduced because of the complexities of delays faced by airlines, which affected the number of air traffic movements per hour. Thus the concept of prediction of flight movements was deemed necessary.”

Command and control

A-CDM works by establishing a quick communication process, usually by means of a joint airport operations center. “The processes are similar to the emergency operations in place at most airports, but instead of setting up an emergency response center ad hoc, the airport operations center is the day-to-day norm,” says Barthel. “Working physically close to each other naturally improves communication. Instead of picking up the phone to talk about disruptions, a quick chat will inform anyone necessary and enables quick and efficient communication to overcome the issue before it becomes a larger problem.”

After establishing a local A-CDM, the processes and systems are integrated with the systems of other airlines and air navigation services providers. Barthel says, “The long-term goal is not just to understand the current situation, but to predict it. If the aircraft is delayed by bad weather in the morning, future systems will predict the upcoming crew planning for the whole day, including for the resulting delay in the evening.

“Exchanging aircraft or adding a spare aircraft into the process is a challenge for those systems today, but it will prove the business case for the airline. In the end it is not about the individual airport processes, but about operating an aircraft daily or weekly rotation with as few – expensive – disruptions as possible.”

The next steps to get more value from A-CDM include increasing integration with systems such as surface management for routing and guidance. “Another step is to widen the scope in terms of looking into the terminal and the flows of passengers as well as baggage,” says Lindblom. “How will better predictability and punctuality of passengers and baggage affect the overall system?”

Mark Croudace, manager of passenger and terminal operations at Auckland Airport, says that one of the main benefits of A-CDM is that it enables resource deployment to be more efficient and a coordinated and collaborative approach to resolving issues. “A-CDM consists of a web-based portal where real-time data is shared for every single flight as various milestones such as the targeted off block times are predicted, based on actual milestones being achieved,” he says.

Implementation challenges

According to Croudace the major challenges in implementing A-CDM are agreeing on the performance metrics to share across the multiple stakeholders, embedding a philosophy of collaboration across the stakeholders, and having the right procedures and governance structures. “The biggest roadblock is often a lack of willingness to trust each other and share data, or just the lack of a collaborative environment,” he says. “One of our biggest success factors was the fact that we had a strong culture and operating framework of collaboration already established prior to implementing A-CDM.”

Another challenge is to make the stakeholders realize that A-CDM is not just a system to implement. “A system is needed, but it is there to facilitate procedures,” says Lindblom. He points out that an additional challenge is to design and change A-CDM procedures to involve the stakeholders – airline operators, ground handlers, airport operator and air navigation services provider.

“A-CDM forces stakeholders to move from a first-come, first-served principle to a more rigid, best-planned, best-served, paradigm. Airline and ground handling agents need to be more accurate in their predictions about when the aircraft is ready to leave, and in return they get predictable startup service and shorter taxi times. It also means changes for air traffic control working procedures, where the ATC operator needs to adhere to system advisories for startup times.”

IT systems

According to Barthel, computerization is not a necessary prerequisite for A-CDM implementation. “Only when the local processes are optimized is IT a logical next step, to share information with other remote stakeholders,” he says. “Then you decide how much of the data you want to be automatically uploaded and how much has to be input manually.”

IT and air traffic management systems will provide information about arrival and departure flight schedules, stands/gates, flight plans, runways in use, departure rates, aircraft positions and time at key points. On top of that, an integration platform with the capabilities to provide the A-CDM functionality for the procedures is required. An end-user interface is also needed. “Many of these systems are already in place at airports, so the focus is on accessing the information, integrating it and presenting it to the users,” says Barthel.

IT systems can be provided by companies such as SITA. The company’s Airport Management Solution (AMS) suite of software applications is designed to support and enhance airport operations from landside to airside, and from landing to take-off. “We recently implemented the AMS at Nice Côte d’Azur airport, where it is providing a more predictable flow of aircraft departures and minimizing delays,” says Gates.

Return on investment

A-CDM has been defined by ICAO as one of the most promising optimization measures for airports around the world. “We are still in the early days, but so far the required investments have been proved to cost 5 to 10 times less than the resulting benefits,” says Gates. “Some of the results of an impact assessment, made in 2016 by Eurocontrol, include a saving of three minutes on taxi-out times, increased peak departure rates, and dramatically improved take-off time predictability.”

Croudace says that in the first six months of A-CDM implementation, the airport achieved a 20% improvement in the predictability of off-block times. “This helps the apron management team make better decisions about push-back approval and subsequent holding time on the apron or on the stand,” he adds.

There are many stakeholders involved in A-CDM who will all benefit from lower fuel consumption due to shorter taxi times and better resource planning due to more reliable arrival on-block times. Lindblom says, “To understand the ROI for an A-CDM implementation, develop a key performance indicator framework that involves all stakeholders and indicates what the potential benefits are in relation to the investment. Only then can one truly understand the ROI.”

June 15, 2017

Share. Twitter LinkedIn Facebook Email
Previous ArticleRiga Airport becomes fourth official ACI Training Center in Europe
Next Article Innovative retail concepts arrive at Pittsburgh International Airport

Related Posts

Features

EXCLUSIVE FEATURE: How digital identity credentials are creating a new era of air travel

May 7, 20257 Mins Read
Features

EXCLUSIVE FEATURE: How effective are today’s approaches to neurodivergent airport passengers?

April 22, 202512 Mins Read
Features

SUPPLIER INTERVIEW: Marcus Reifenstahl, key account manager for building automation, Dunkermotoren

April 16, 20254 Mins Read
Latest News

Arriva deploys low-emission buses at London Luton Airport

June 27, 2025

CAA reveals UK’s least and most accessible airports

June 27, 2025

DFW deploys hybrid-electric aircraft rescue and firefighting apparatus

June 26, 2025

Receive breaking stories and features in your inbox each week, for free


Enter your email address:


Our Social Channels
  • Facebook
  • LinkedIn
Getting in Touch
  • Sign-up for Free Weekly E-Newsletter
  • Meet the Editors
  • Contact Us
  • Media Pack
© 2025 UKi Media & Events a division of UKIP Media & Events Ltd
  • Terms and Conditions
  • Privacy Policy
  • Cookie Policy
  • Notice & Takedown Policy

Type above and press Enter to search. Press Esc to cancel.

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
Cookie settingsACCEPT
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

CookieDurationDescription
cookielawinfo-checbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Functional

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

Performance

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Advertisement

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

SAVE & ACCEPT