Hamad International named world’s best airport in AirHelp survey

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Hamad International Airport in Qatar has been named as the world’s best airport according to the annual AirHelp Score, which rates global airlines and airports. AirHelp analyzed 132 airports as part of its survey, which saw Tokyo Haneda and Athens International ranked second and third respectively.

AirHelp is the world’s largest organization specializing in air passenger rights, helping travelers get compensation for delayed or canceled flights and in instances of denied boarding. It first launched its AirHelp Score in 2015. According to the company it is the most comprehensive data-based evaluation of airlines and airports, rating them on service quality, on-time performance, claim processing and food and shops – taking into account both flight and after-flight services.

“It is clear the global airline industry is in need of significant improvement, with overbooked flights and cancellations making national headlines month after month, and the consistent mistreatment of passengers,” said AirHelp CEO and co-founder Henrik Zillmer. “Although most US airlines and airports rated well this year, there is still a lot of work to be done as more than 90% of US travelers are still unaware of their air passenger rights.”

Eindhoven Airport, Kuwait International Airport and Lisbon Portela Airport ranked as the worst performing airports in the AirHelp Score.

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, editor-in-chief

Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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