Dubai Airports awards large service contract to Siemens

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Siemens Postal, Parcel & Airport Logistics (SPPAL) has secured a major service contract for the baggage and material handling systems at Dubai’s two international airports.

The operation and maintenance contract is based on key performance indicators (KPIs) defined together with airport operator Dubai Airports. The contract covers a period of six years with the option for a further extension, making it the most extensive service agreement that SPPAL has ever signed.

Omar Binadai, senior vice president, engineering services at Dubai Airports, commented, “As a long-standing and reliable service partner, Siemens helps us constantly improve operational processes and system reliability, delivering high service levels for the 90 million customers we serve annually at our airports.”

At Dubai International, the just-signed service contract covers the baggage-handling systems at Terminals 1, 2 and 3 as well as the material handling system at the Dubai Flower Center.

Siemens will also operate and maintain the recently extended baggage-handling system at the new DWC. The offering includes end-to-end baggage-handling system operation, all aspects of troubleshooting, a continuous improvement process, and predictive and preventive maintenance. Siemens will also provide extensive spare parts management.

Michael Reichle, CEO of Siemens Postal, Parcel & Airport Logistics, said, “More and more airports are switching from traditional service methods to more modern models. We support customers by providing condition-based and predictive maintenance, for example, or – as is the case in Dubai – by providing KPI-based solutions and innovative digital analytics applications. By doing so, further improvement in system availability as well as cost and resource efficiency is achieved.”

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Kirstie joined the team in early 2017 and brings writing, communications and client experience with her. Now an assistant editor, she produces content for our magazines and websites. Away from the office, you will find her blogging on her lifestyle website or searching the internet for photos of sausage dogs.

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