Incheon Airport adopts SITA self-service bag-drop technology

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Incheon Airport has deployed SITA’s self-service bag-drop technology at its new Terminal 2.

Drop&Fly simplifies the bag-drop process and streamlines the process for passengers. The technology also makes more efficient use of terminal capacity and ensures more accurate baggage handling.

A sliding door and advanced sensors prevent tampering and the intrusion of unauthorized objects. It is fully customizable to the individual needs of the airport and is equipped with technology such as payment devices, baggage facing cameras and more.

Drop&Fly can also provide live status and notifications on all bag-drop units for ground agents, and real-time statistics to analyze trends and generate reports.

The system has been in operation at the airport’s Terminal 1 since 2016. Now, 48 Drop&Fly units – 14 at T1 and 34 at T2 – are available to passengers, with 30 more soon to be installed.

Sang-il Kim, executive director of smart airport group at Incheon Airport, South Korea, said, “We want to give our passengers a fantastic experience when they travel through our airport and that means using the very best technology.

“Deploying SITA Drop&Fly is part of our extensive modernization program that will help ensure Incheon International remains on top of the list of the world’s best airports.”

Sumesh Patel, SITA president, Asia-Pacific, commented, “We know passengers want self-service options because they like having control over their journey and it saves time. Self-bag drop is a win for the airport because it makes very efficient use of the available space and makes the baggage process more accurate and efficient.

“With IATA projecting that routes to, from and within Asia-Pacific will see an extra 2.1 billion annual passengers by 2036, there is no doubt Incheon International Airport has exactly the right approach. As Incheon Airport consolidates its position as one of the best airports in the world, we hope to continue being a part of the airport’s success.”

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Kirstie joined the team in early 2017 and brings writing, communications and client experience with her. Now an assistant editor, she produces content for our magazines and websites. Away from the office, you will find her blogging on her lifestyle website or searching the internet for photos of sausage dogs.

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