Etihad trials SITA’s biometric system for cabin crew check-in

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Etihad Airways has partnered with information technology company SITA to trial the use of facial biometrics to check in cabin crew at the airline’s Crew Briefing Centre at Abu Dhabi International Airport.

The trial will use facial recognition technology to identify and authenticate crew members, allowing them to complete check-in procedures and mandatory pre-flight safety and security questions digitally via their own mobile devices. The initiative will replace the current kiosk-based check-in process, which requires crew to use their staff identity cards as a form of authentication.

Captain Sulaiman Yaqoobi, vice president, Flight Operations, Etihad Aviation Group, commented, “Etihad is constantly on the lookout for innovative solutions and new technologies that will drive improvements in the airline’s operations and enhance the experience for guests and employees. Etihad is excited to partner with SITA to explore the potential that facial biometric services has for the aviation industry. By integrating contactless technology, biometric services will increase efficiency while simultaneously cementing our commitment to reducing the spread of Covid-19 by limiting physical touchpoints and maximizing social distancing measures.”

Facial biometric technology is expected to improve Etihad’s operational efficiency by speeding up the existing check-in process and automating crew time and attendance management and access controls. The trial is set to continue until February 2021 and will provide the airline with data which can be used to assess future exploration of biometric technology for use in guest operations, such as check-in and boarding.

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Lawrence has been covering engineering subjects – with a focus on motorsport technology – since 2007 and has edited and contributed to a variety of international titles. Currently, he is responsible for content across UKI Media & Events' portfolio of websites while also writing for the company's print titles.

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