SITA is demonstrating its BagJourney and BagMessage service at Passenger Terminal Expo, which manages 2.5 billion data messages for the global airline and airport industry to provide smart solutions that allow bags to be track like parcels.
Every day airline and airports exchange information on the location of passengers’ baggage. SITA’s BagMessage is a global, fully-managed and secure message distribution service that is used by more than 220 airports and 500 airlines around the world. The volume of data managed by SITA is growing fast, at close to 20% per year, and has now reached an annual volume of 2.5 billion messages. SITA has focused its attention on this huge volume to provide efficient and valuable services to airlines and airports to improve the management of baggage across the world and to meet the expectation that airlines baggage should be as easy to track as a parcel sent by the world’s courier companies.
Speaking at Passenger Terminal Expo, Nick Gates, SITA portfolio director, baggage, said, “An immense amount of data is created about baggage and we have worked hard to design solutions to use these billions of messages and provide value to the air transport community.
“SITTA BagJourney follows the bag from check-in to final delivery, through multiple airports and multiple airlines. We at SITA have now made it possible to track airline baggage just like a parcel. We are delivering this service to our community via an application programming interface (API) to allow airlines and airports to integrate it into their existing systems quickly and easily, including services such as mobile updates which they might offer to passengers.”
SITA’s baggage tracking offering is unique because BagJourney is integrated with WorldTracer, the global tracing and matching service of delayed bags. This allows a bag’s journey to continue to be tracked even if it is mishandled.
