Experts from across the industry will join forces for a panel discussion on airports and their relationship with passengers with cognitive disabilities.
The panel of practitioners work with or for the benefit of passengers with cognitive disabilities, and will discuss the likes of autism, developmental disabilities, ADHD, dementia and PTSD.
The audience can expect to learn the importance of understanding cognitive issues in airports, customer service value of dealing fairly with such passengers, the commercial advantages of effective cognitive assistance programs, and examples of effective current practices.
The panel will feature James Fielding Smith, president, Smith-Woolwine; Roberto Castiglioni, chair, Heathrow Access Advisory Group; Eibhlin McGrath, regulation, compliance and project oversight manager at DAA, Cork Airport; Lawrence Rolon, coordinator for disability services, Los Angeles World Airports; and Samantha Berry, head of innovation and regulatory compliance, Omniserv.
The panel will take place from 9.40am on Tuesday, March 20, Day 1 of Passenger Terminal EXPO 2018 in Stockholm, Sweden.