More than half of the concessions at Cleveland Hopkins International Airport, Ohio, are now run by local and minority-owned businesses following the addition of Aircuts & Day Spa to the line-up.
“We are committed to creating equal opportunities for local, small and minority businesses in our concessions programs,” said Ben Zandi, president and CEO of Fraport USA, the airport’s concessions partner. “We’re also thrilled to exceed 50% participation overall and look forward to welcoming more local businesses in the future. Thanks to our partnership with city and airport officials, there are more local minority owner/operators and more exciting food, drink and shopping options for passengers than ever before at the Cleveland Airport.”
Several traveler favorites, including the new Panini’s Bar & Grill; Bar Symon; Bruegger’s Bagels; Cleveland Shines; Chick-fil-A; Potbelly Sandwich Shop; Rock and Roll Hall of Fame; and Subway, are locally owned and operated.
Concession sales continue to grow with sales per departing passenger reaching US$11.34 through May 2019, another record for the concessions program. The airport also received its highest customer satisfaction score in over a decade from Airport Council International’s Airport Service Quality (ACI-ASQ) survey, earning a score of 4.3 out of 5.
“Our local operators overwhelmingly contribute to the success of the concessions program with unique offerings, great service, and lots of local cuisines,” said Robert Kennedy, airport director, Cleveland Hopkins International. “We are focused on enhancing the airport experience and delighting our guests with a variety of shops, restaurants and services that celebrate the region.”
