Travelers with reduced mobility trial remote food ordering service at Edinburgh Airport

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A mobile food and beverage (F&B) ordering service is being trialled at Edinburgh Airport, Scotland, to improve convenience for passengers with reduced mobility (PRM).

Using the FetchyFox platform, staff will be able to ask PRM passengers if they would like to order food from eateries in the departure lounge and have it delivered to them. The program is being trialled in partnership with Mexican-style fast food restaurant Barburrito and grab and go café The Gathering Deli.

The complimentary service is another improvement to the PRM service offered at Edinburgh Airport, which was rated as Very Good by the Civil Aviation Authority in 2018.

Anthony Payne, enterprise applications manager, Edinburgh Airport, said, “By using the FetchyFox platform, our staff will handle all aspects of the order process, from menu selection through to payment and delivery, allowing the passenger to relax in our PRM waiting area ahead of their flight.

“It ensures we are creating an accessible service that offers choice for our passengers, removing any unnecessary worries for them and whoever they are travelling with. Early feedback is very positive, and we’re looking forward to seeing the trial in action.”

Christina Apatow, CEO of FetchyFox, said, “We believe it is important to provide an equitable airport experience to PRM passengers. It’s no surprise that Edinburgh’s amazing team has made empowering this passenger segment a priority as they continue their promise to provide exceptional service.”

To learn more about how airports can better cater for PRMs, check out the ‘Ageing Population & PRMs stream at the Passenger Terminal Conference, which takes place during Passenger Terminal Expo, on March 26, 27 and 28, 2019, in London.

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Dan joined Passenger Terminal World in 2014 having spent the early years of his career in the recruitment industry. As assistant editor, he now produces daily content for the website and supports the editors with the publication of each exciting new issue. When he’s not reporting on the latest aviation news, Dan can be found apprehensively planning his next DIY project.

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