USA’s busiest airports streamline operations and communications with Mallcomm platform

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Unibail-Rodamco-Westfield (URW), which develops and manages the commercial programs at Los Angeles International Airport (LAX) and Chicago O’Hare International Airport (ORD) has chosen the Mallcomm platform for centralized, real-time communications, operations management and tenant engagement at both airports.

Already used in 90 other URW properties around the world, Mallcomm is providing on-site management teams at LAX and ORD with tools to save time and deliver world-class operations within the fast-paced airport environment. Mallcomm enables management to issue digital checklists to selected teams or retailers, with a digital signature required on completion. Not only does digitizing this process save time, but it also provides data for traceability and operational maintenance standards. By pairing digital checklists with the ticketing module, workflows can be automatically generated to ensure that the correct teams are notified of maintenance or operational issues as soon as they are discovered.

Brian Petrow, vice president, URW, said, “Now more than ever, facilitating efficient, two-way communication among our tenants and partners is mission critical to operational excellence. Introducing Mallcomm at LAX and O’Hare enhances and streamlines our communications and operations management processes – all in real time from anywhere.”

Randall McKillop, EVP of Americas, Mallcomm, commented, “By working closely with the URW teams at both airports, we have provided a prop-tech solution that will greatly improve the quality and efficiency of operations and communications processes. Following successful launches at both locations, concessioners are already engaging with and experiencing the benefits the platform provides too.”

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With over a decade of experience as a business and technology journalist working in B2B publishing, Hazel first joined UKi in 2011. After taking 18 months off to bring up her daughter and try her hand at marketing copywriting, she returned in January 2018 to do what she loves best – magazine editing! She is now the editor of UKi's Passenger Terminal World and Parcel and Postal Technology International magazines.

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