Lithuanian Airports offers customers a seamless travel search with an AI Assistant

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Lithuanian Airports says it has integrated the Eddy Travels artificial intelligence (AI) assistant to help travelers plan their trips.

The AI assistant is now available on Vilnius Airport, Kaunas Airport and Palanga Airport websites, making Lithuania one of the first countries globally to have an AI-powered travel assistant on national airport websites.

The fully automated AI assistant enables travelers to use natural language to search and book the best travel deals without the need to enter search criteria in cumbersome search forms. Instead, travelers can search flights, accommodation, tours and activities by messaging the digital assistant in the chat available on airport websites. The chat widget appears after 30 seconds on the pages where the direct travel destinations from the airports are listed.

According to Rasa Petraitienė, head of customer experience at Lithuanian Airports, the rising demand for air travel as countries loosen restrictions prompted a look for additional tools to ease the travel-planning process. “Our goal is to help travelers navigate the abundance of information regarding today’s travel rules and regulations. Fueled by rising vaccination rates and with many countries opening up, we are happy to offer an additional tool that makes planning for your next trip simpler,” she said.

Edmundas Balčikonis, co-founder and CEO at Eddy Travels, added, “After spending tiring months in lockdown, people are eager to return to travel. We are thrilled to have an opportunity to work with Lithuanian Airports and help travelers plan a perfect holiday abroad simply by messaging the AI assistant.”

The AI travel assistant integrates with Booking.com, Kiwi.com, GetYourGuide, and other leading travel companies.

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Lawrence has been covering engineering subjects – with a focus on motorsport technology – since 2007 and has edited and contributed to a variety of international titles. Currently, he is responsible for content across UKI Media & Events' portfolio of websites while also writing for the company's print titles.

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