Massport communication platform to warn of disruptions at Boston Logan

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The Massachusetts Port Authority (Massport) has unveiled a new communication plan to inform passengers, employees and tenants about upcoming construction projects at Boston Logan International Airport, Massachusetts.

The ‘Logan Forward’ projects will have major public impacts, including roadway detours starting this fall, with completion scheduled within the next five years.

As well as a new website and text alert program, Massport will use radio, print and digital advertising to get the word out to our passengers. There will also be signage throughout the airport terminals and along the roadways.

“‘Logan Forward is our commitment to improve the passenger experience and we pledge to keep the public informed every step of the way throughout the construction process so they can appropriately plan ahead,” said incoming Massport CEO Lisa Wieland. “This will be a long process and communication with our passengers will be key.”

Massport’s US$2bn capital improvement plan involves several major projects over the next five years, including Terminal B to C roadway improvements; a new Terminal B-C post-security connection; new gates and a 2,000-space parking garage at Terminal E; increased sustainability efforts to reduce greenhouse gas emissions; and better access to and more high-occupancy vehicle (HOV) transportation options.

Logan Forward also includes a robust Ground Transportation plan aimed at reducing the airport’s environmental footprint by strategically providing more options for passengers to use HOV, like Logan Express (LEX). LEX is the seventh-largest transit system in Massachusetts with Back Bay and four suburban locations in Braintree, Framingham, Woburn and Peabody.

Ed Freni, aviation director, Massport, said, “We have a responsibility to build a modern, world-class facility because it is what our airline partners want, and passengers expect. We’re using this as an opportunity to prepare the entire airport for the future and it is critical that we keep the traveling public, airlines and tenants informed every step of the way. Not only are our terminal facilities old and in need of an upgrade, but we are improving the roadway system, reducing congestion and air emissions at the airport and our neighboring communities, and building more sustainable features at our terminals.”

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Dan joined Passenger Terminal World in 2014 having spent the early years of his career in the recruitment industry. As assistant editor, he now produces daily content for the website and supports the editors with the publication of each exciting new issue. When he’s not reporting on the latest aviation news, Dan can be found apprehensively planning his next DIY project.

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