Self-service bag-drop technology is now in operation at Bristol Airport in the UK, with 12 self-service kiosks and four bag-drop desks installed within the EasyJet check-in area.
It is hoped the technology will reduce processing time and queueing compared to the standard bag-drop system. Passengers simply weigh and tag their bags before placing them on the baggage system at a bag-drop desk. Customer service hosts are also on hand to assist passengers throughout the trial.
Phil Holder, head of operations support at Bristol Airport, said, “The trial is already speeding up the process for passengers and the initial feedback has been very positive. We are always looking for ways to improve the passenger experience and this trial is an example of how the latest technology can enhance the airport journey.”
Paul Hickox, head of airport systems and sales for Rockwell Collins, the creators of the technology, said, “There is no ‘one-size fits all’ bag-drop solution because different airlines have different passenger processing models. We were able to create the best solution for Bristol Airport because of our deep understanding of airports and bag-drop technology.
“We look forward to seeing the new self bag-drop solution from Rockwell Collins have a positive impact for passengers as it has done in all other deployments in recent months.”
