Sydney’s new airport partners with Amadeus for strategic technology rollout 

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Western Sydney International Airport (WSI), which is on track to open in 2026 and become Sydney’s major airport, has chosen Amadeus as its strategic airport systems technology partner to co-create the digital passenger experience of the future.  

Passengers can look forward to a seamless airport experience with agent-led or self-service check-in, bag-drop and boarding, including the option to be identified using biometrics at each of these steps, minimizing the need to present physical travel documents. The entire passenger experience will be enabled by Amadeus Flow, an integrated solution to manage passenger services end-to-end, running from the cloud. Combined with Amadeus’s reliable self-service hardware, passengers will be able to check in and drop bags in a matter of minutes. 

Simon Hickey, CEO, Western Sydney International Airport, commented, “Having a strategic airport systems partner to drive operational efficiency and customer experience with us gives WSI a clear advantage. Amadeus provides us with decades of experience combined with a common goal of advancing the digital experience that our customers expect.”  

Sarah Samuel, SVP Airport & Airline Operations, APAC, Amadeus, added, “WSI provides much-needed aviation capacity to the Sydney market, and it will be exciting to see the impact of fully integrated systems for passengers flying from this new global gateway. Our self-service capabilities will support the airport’s goals to deliver an efficient and seamless experience for passengers.” 

The airport is being designed from the ground up with operational efficiency as a priority. Amadeus’s complete Airport Management Suite will also be rolled out to manage core flight data, provide a common situational awareness to all stakeholders and efficiently allocate resources like check-in counters and gates. 

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With over a decade of experience as a business and technology journalist working in B2B publishing, Hazel first joined UKi in 2011. After taking 18 months off to bring up her daughter and try her hand at marketing copywriting, she returned in January 2018 to do what she loves best – magazine editing! She is now the editor of UKi's Passenger Terminal World and Parcel and Postal Technology International magazines.

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