Search Results: OTG (39)

Mignon Buckingham, managing director of global loyalty agency ICLP, explains why turning disinterested passengers into devoted customers is vital when it comes to maximizing revenue, and how developing a deep understanding of a passenger’s needs and desires is the first step on this journey

Lionel Ohayon, founder and CEO of ICRAVE, explores how airports in the USA can bring passenger amenities into the 21st century by fully utilizing their hold room space and encouraging local pop-up retail experiences