How can airports maximise passenger satisfaction? James Ingram investigates
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The UK’s travelling public is soon to be served by London Heathrow’s new and improved Terminal 2. What can passengers expect from the transformation?
Kevin Brocklebank illustrates a simple three-step process to help airports better understand their passengers’ retail needs
As the 2014 Winter Olympics kicks off in Sochi, Russia today (Friday 7 February), Passenger Terminal World speaks to Leonid Sergeev, CEO of Basel Aero about Sochi International Airport’s transformation ahead of the games