Delta’s first private check-in lounge opens at LAX Terminal 5

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Delta Air Lines has completed a US$299m, three-year terminal-wide refurbishment at Los Angeles International Airport (LAX) Terminal 5 with the opening of the airline’s first private check-in lounge, Delta One at LAX lounge.

Customers flying in Delta One will now enter the terminal through a dedicated curbside entrance leading to a private, modern check-in lounge with personalized luggage check and a refreshment bar. Customers also access a dedicated security checkpoint directly from Delta One at LAX lounge.

“We’re fast on our way to becoming the airline of choice in Los Angeles by understanding what moves LA – its most prominent industries, its most desired destinations, and its discerning customers’ required amenities for travel,” said Delta president Ed Bastian. “Our investments in T5 now offer Angelenos a more premium airport experience, from check-in to take-off.”

Delta has also opened a renovated Sky Club that offers more space and an improved customer experience, including 100 additional seats; new shower suites and renovated bathrooms; an updated food area with cafe seating; and new furnishings and fixtures.

“Delta has made it a priority to build our presence in Los Angeles, and our improvements at LAX demonstrate the commitment of our award-winning employees to enhancing the travel experience not only in the air, but also on the ground,” said Ranjan Goswami, Delta vice president – sales, West.

“From new food and beverage concepts throughout the terminal to the premium offering at Delta One at LAX, we’re creating a range of experiences to cater to our domestic and international travelers visiting LAX.”

Other Terminal 5 enhancements include new jet bridges; a renovated Sky Priority lobby; an expanded ticketing lobby and four additional security screening checkpoints; and new baggage carousels and international baggage recheck facilities.

In coordination with these completed enhancements, Delta is launching a new integrated marketing campaign customized to Los Angeles – dubbed “LAX to LUX” – to show Los Angeles travelers how Delta’s thoughtful investments, touches of luxury and attention to detail are setting a new standard for customers traveling in and out of LAX. The centerpiece of the campaign is LAXtoLUX.com, a digital hub where customers can learn more about Delta’s premium offerings in LAX from curb to claim.

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Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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