Invisible disability initiatives developed at Singapore Changi Airport

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Changi Airport Group (CAG) has launched three initiatives to better support persons with invisible disabilities, such as autism spectrum disorder, down syndrome and dementia.

To create a more stress-free and inclusive travel experience for passengers with invisible disabilities, CAG collaborated with educators from Rainbow Centre Training and Consultancy (RCTC) to develop the Changi Airport Social Story. This is a customizable step-by-step airport guide that enables passengers to familiarize themselves with airport processes.

Passengers may also choose to wear the Hidden Disabilities Sunflower lanyard or the Land Transport Authority’s ‘May I Have a Seat Please’ lanyard. Airport staff have been trained to identify these lanyards and to come forward to offer additional support, such as giving more time for these passengers to complete a particular procedure or guiding them through airport processes.

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As the latest addition to the UKi Media & Events team, Elizabeth brings research skills from her English degree to her keen interest in the meteorological and transportation industries. Having taken the lead in student and startup publications, she has gained experience in editing online and print titles on a wide variety of topics. In her current role as Editorial Assistant, Elizabeth will create new and topical content on the pioneering technologies in transportation, logistics and meteorology.

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