Invisible disability initiatives developed at Singapore Changi Airport

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Changi Airport Group (CAG) has launched three initiatives to better support persons with invisible disabilities, such as autism spectrum disorder, down syndrome and dementia.

To create a more stress-free and inclusive travel experience for passengers with invisible disabilities, CAG collaborated with educators from Rainbow Centre Training and Consultancy (RCTC) to develop the Changi Airport Social Story. This is a customizable step-by-step airport guide that enables passengers to familiarize themselves with airport processes.

Passengers may also choose to wear the Hidden Disabilities Sunflower lanyard or the Land Transport Authority’s ‘May I Have a Seat Please’ lanyard. Airport staff have been trained to identify these lanyards and to come forward to offer additional support, such as giving more time for these passengers to complete a particular procedure or guiding them through airport processes.

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