Sujata is vice president strategy and commercial development at Hamad International Airport (MATAR), Qatar. At this year’s conference she moderated a panel which examined the pandemic as a game-changer to the aviation industry and looked into the subsequent effects on customer expectations and the evolution of the airport business proposition. It also covered the role of technology since the pandemic era and its effects on passenger satisfaction, including commonly observed technological advances in airports and whether these are here to stay or are passing trends that may fade as passenger concerns related to Covid-19 slowly fade.
With over a decade of experience as a business and technology journalist working in B2B publishing, Hazel first joined UKi in 2011. After taking 18 months off to bring up her daughter and try her hand at marketing copywriting, she returned in January 2018 to do what she loves best – magazine editing! She is now the editor of UKi's Passenger Terminal World and Parcel and Postal Technology International magazines.