London Luton Airport hosts accessibility day

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London Luton Airport (LLA) and easyJet recently hosted an accessibility familiarization day, giving passengers with hidden and visual disabilities an opportunity to experience all aspects of the airport’s end-to-end passenger journey.

The tour itinerary included an opportunity to experience LLA’s check-in, security search, departure lounge and terminal facilities and to board an easyJet aircraft, hosted by a volunteer cabin crew. The event attracted over 40 attendees and was hosted by members of LLA’s guest experience, security and operations teams. Further support was provided by the airport fire service and key partners including Bedfordshire Police, Menzies Aviation and Wilson James – the airport’s special assistance provider.

Clare Armstrong, head of guest experience at London Luton Airport, commented, “This event underlines our commitment to ensure that every passenger, regardless of any disability or additional assistance requirements, feels confident that each stage of their journey through London Luton Airport will be simple, friendly and safe. The feedback received from attendees was overwhelmingly positive and our hope is that the opportunity to familiarize themselves with our facilities will provide reassurance that they can expect a warm welcome and a smooth and stress-free passenger experience each time they choose to travel through our airport.”

Hugh McConnellogue, director of airport operations at easyJet, commented, “easyJet flies hundreds of thousands of customers each year who require special assistance, and so we know how important it is that our customers feel confident that they’ll be supported when they fly. We are always striving to make travel easy and accessible for everyone and work closely with all our airports like London Luton Airport and their special assistance teams to ensure our customers receive the support they need. So we were delighted to be a part of this day, enabling future customers to experience some of the services available to assist them throughout their airport journey, all the way through to boarding their flight. We look forward to welcoming many more passengers on board soon.”

For more crucial updates on how the passenger terminal industry is creating a more accessible experience, click here.

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