Manchester Airports Group (MAG) has partnered with online interpreting service SignLive to provide deaf customers with interpretation in British Sign Language (BSL) when using and contacting its airports.
The service enables customers who want to communicate in BSL at Manchester, London Stansted and East Midlands airports to connect via video with a certified interpreter who can provide two-way translation between the customer and an airport team member. Customers can log on to the SignLive app on iOS, Android or a web browser and find each airport listed in the community directory.
Mike Grimes, director of customer services and security at East Midlands Airport, said, “No one should encounter barriers to travel, which is why accessibility is at the forefront of our customer offer. We want all passengers to enjoy their experience of traveling through any MAG airport so that no one feels excluded from accessing any of our services. We’re delighted to announce the introduction of the SignLive app, which will help our deaf passengers.”
