ACI reveals ASQ award winners

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Airports Council International (ACI) World has revealed the winners of its Airport Service Quality (ASQ) awards, recognizing those that deliver the best customer experience.

This year, 140 awards have been won by 84 individual airports, the largest ever number of recipients.

Consistent winners Indianapolis International, Beijing Capital International, Singapore Changi, and Toronto Pearson, Roma-Fiumicino, Chhatrapati Shivaji International, Indira Gandhi International, Shanghai Pudong and Sheremetyevo International have this year been joined by first time recipients from all regions.

First-time recipients include Kotoka International (Accra, Ghana), Mangalore (Mangalore, India), Supadio (Pontianak, Indonesia), Ålesund Airport (Ålesund, Norway), El Hierro (Valverde, Spain), Melilla (Melilla, Spain), San Sebastián (San Sebastián, Spain), Bodø (Bodø, Norway), Izmir Adnan Menderes International (İzmir, Turkey), Copenhagen (Copenhagen, Denmark), Aeropuertos Ecologicos de Galapagos (Galapagos, Ecuador), Capital Region International (Lansing, USA), Stockholm-Bromma (Stockholm, Sweden), and St John’s International (St John’s, Canada) airports.

“The Airport Service Quality Awards represent the highest-possible recognition for airport operators around the world and recognize excellence in customer experience,” ACI World director general Angela Gittens said. “The awards this year have been won by a diverse group of winning airports from around the world, illustrating the industry-wide commitment to delivering exceptional customer experience.

“We are pleased to note that the five winning airports in the category of ‘Best airport by size and region (under two million passenger per year in Europe)’, are all first-time winners of an ASQ award.”

Full details can be found on the ACI website.

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Tara has worked for UKi Media & Events since 2013, initially as a freelancer. She has been a journalist for over a decade and has worked for a range of publications, including Personnel Today, Management Today and The Grocer.

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