Real-time shuttle service scheduling system installed at London Heathrow

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Transport technology provider Trapeze Group has completed the installation of its Real Time Passenger Information (RTPI) system for the management and display of shuttle service schedules at London Heathrow Airport in the UK.

The solution was delivered for all airside and landside shuttle services in partnership between Heathrow Airport, passenger service provider OmniServ, and Trapeze Group.

According to psychometric research specialist CPP, the absence of reliable information when traveling is a major cause of stress, with 42% of those surveyed feeling stressed in a busy airport environment. Frequent business travelers may be worst affected by an accumulation of crowds, queues and short transfer windows.

Matthew Newman, account manager at Trapeze Group, said, “Without accurate, real-time information, waiting in an airport car park for a bus transfer can leave passengers worrying that they won’t make their connection. By providing RTPI for airside and landside transfers, airports can tackle passenger stress at its source, while improving overall passenger flow through the airport.”

Stephen Wilson, ITO operations manager, OmniServ, said, “The value of the system is already clear. Data screens are accurate and real-time feeds show exactly where each vehicle is located.

“The positive impact is evidenced by reduced passenger waiting times: the information available to passengers, and our ability to dynamically re-route buses to address surges in demand, have improved service levels.”

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Dan originally joined Passenger Terminal World in 2014 having spent the early years of his career in the recruitment industry. As online editor, he now produces daily content for the website and supports the editor with the publication of each exciting new issue. When he’s not reporting on the latest aviation news, Dan can be found on the golf course or apprehensively planning his next DIY project.

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