Passenger Terminal Today
  • News
    • A-C
      • Accessibility
      • Baggage
      • Biometrics
      • Boarding
      • Check in
      • Construction & Architecture
      • Covid-19
      • CSR
    • D-L
      • Displays & Signage
      • Expo
      • Food & Beverage
      • Ground Support
      • IT & Software
      • Lighting
      • Lounge
    • M-R
      • Operations
      • Parking
      • Passenger Experience
      • Personnel
      • Regulation & Policy
      • Retail
    • S-Z
      • Seating
      • Security
      • Self-service
      • Sustainability
      • Technology
      • Terminal
      • Wayfinding
      • Webinars
  • Opinion
  • Features
  • Online Magazines
    • Showcase 2024
    • September 2023
    • June 2023
    • April 2023
    • January 2023
    • Archive Issues
    • Subscribe Free
  • Videos
  • Webinars
  • Supplier Spotlight
  • Events
LinkedIn Facebook Twitter
  • Sign-up for Free Weekly E-Newsletter
  • Meet the Editors
  • Contact Us
  • Media Pack
LinkedIn Facebook
Subscribe
Passenger Terminal Today
  • News
      • Accessibility
      • Baggage
      • Biometrics
      • Boarding
      • Check in
      • Construction & Architecture
      • Covid-19
      • CSR
      • Displays & Signage
      • Expo
      • Food & Beverage
      • Ground Support
      • IT & Software
      • Lighting
      • Lounge
      • Operations
      • Parking
      • Passenger Experience
      • Personnel
      • Regulation & Policy
      • Retail
      • Seating
      • Security
      • Self-service
      • Sustainability
      • Technology
      • Terminal
      • Wayfinding
      • Webinars
  • Opinion
  • Features
  • Online Magazines
    1. April 2025
    2. January 2025
    3. Showcase 2025
    4. September 2024
    5. June 2024
    6. Subscribe Free
    Featured
    April 2, 2025

    April 2025 issue is now available online!

    Online Magazines By Web Team
    Recent

    April 2025 issue is now available online!

    April 2, 2025

    January 2025 issue is now available online!

    December 11, 2024

    Passenger Terminal World Showcase 2025

    November 12, 2024
  • Videos
  • Webinars
  • Supplier Spotlight
  • Events
LinkedIn Facebook
Subscribe
Passenger Terminal Today
Passenger Experience

Plaza Premium Group awarded 10-year passenger service contract for Bangalore Airport

Dan SymondsBy Dan SymondsSeptember 7, 20212 Mins Read
Bangalore International Airport - credit: BIAL

Hospitality services provider Plaza Premium Group (PPG) has been appointed to manage passenger services at Kempegowda International Airport, Bengaluru, India.

The 10-year full-service management appointment covers the entire portfolio of Bangalore International Airport Limited’s (BIAL) 22 services at the airport, including meet and assist, porter services, luggage storage, flower booking, services for persons with reduced mobility (PRM), limo services, concierge services, valet parking, car spa, travel concierge, pet care service, personal shopper and robotic assistance, among others.

Hari Marar, managing director and CEO, BIAL, said, “We are optimistic that our timely partnership with PPG will bolster our mission to transform passenger experience at Bangalore Airport. The Power of One concept will ensure optimal service and safety standards, along with seamless airport experience. This partnership is a positive step toward restoring passenger confidence in air travel.”

As part of the contract, PPG has partnered with global IT services leader Tata Consultancy Services (TCS) to develop an end-to-end passenger services technology platform for reservations, sales and marketing, customer engagement, back-of-house command and control, manpower management, operation information management, and the training center.

PPG has also engaged one-stop customer engagement technology service provider OneDirect to ensure passenger interactions are managed through one single platform via various touchpoints.

Song-Hoi-see, founder and CEO of PPG, said, “We are beyond grateful to be trusted by BIAL to jointly create world-class airport experience and very importantly, to serve millions of domestic and international travelers in the new era of travel. India is one of the fasting growing air travel markets with Bangalore as the key driving force. PPG is no stranger to the Indian travel market, and we see huge potential in the travel market, therefore we have strategized to invest over US$15m and will deploy a workforce of more than 800 staff over the 10 years, supported by our Hong Kong-based headquarters with the hope to grow with BIAL in the years to come.”

PPG has a track record of delivering for the Indian airport hospitality service sector with lounges, transit hotels and meet and greet services at Indira Gandhi International Airport (DEL), Rajiv Gandhi International Airport, Chandigarh International Airport, and Visakhapatnam Airport.

Share. Twitter LinkedIn Facebook Email
Previous ArticleEmirates to reopen passenger lounge at London Heathrow Terminal 3
Next Article UPS completes major expansion of logistics hub at East Midlands Airport

Related Posts

Passenger Experience

Yelp data reveals the most loved airport brands

May 19, 20254 Mins Read
Food & Beverage

DFW Airport approves new 20 concessions

May 16, 20252 Mins Read
Construction & Architecture

ONDA launches two tenders for new terminal at Casablanca’s Mohammed V International Airport

May 15, 20252 Mins Read
Latest News

Yelp data reveals the most loved airport brands

May 19, 2025

Manchester to revamp Terminal 3 as Terminal 2 project edges toward completion

May 19, 2025

DFW Airport approves new 20 concessions

May 16, 2025

Receive breaking stories and features in your inbox each week, for free


Enter your email address:


Our Social Channels
  • Facebook
  • LinkedIn
Getting in Touch
  • Sign-up for Free Weekly E-Newsletter
  • Meet the Editors
  • Contact Us
  • Media Pack
© 2025 UKi Media & Events a division of UKIP Media & Events Ltd
  • Terms and Conditions
  • Privacy Policy
  • Cookie Policy
  • Notice & Takedown Policy

Type above and press Enter to search. Press Esc to cancel.

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
Cookie settingsACCEPT
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

CookieDurationDescription
cookielawinfo-checbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Functional

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

Performance

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Advertisement

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

SAVE & ACCEPT