Frictionless stores open at DFW Airport

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Dallas Fort Worth International Airport (DFW) in Texas has opened three ‘frictionless’ concession stores with grab-and-go technology.

In these stores, customers scan their credit cards to enter, select their items and then are automatically charged for their purchase when they exit. The three stores are the: Hudson Nonstop in Terminal B, which features Amazon’s Just Walk Out Technology; the Fort Worth Magazine Store in Terminal C, which is powered by Zippin; and the Grab & Fly in Terminal D, which has Amazon’s Just Walk Out technology. At the entrance of Hudson Nonstop and Grab & Fly, customers also have the option to scan the palm of their hand to create an account. After selecting their items, the customer will be automatically charged as they exit the store.

Ken Buchanan, executive vice president of revenue management and customer experience at DFW, said, “DFW Airport’s focus on a smooth customer experience continues with the addition of innovative technologies. We understand the convenience our customers want when they are in our terminals, and our mission is to help them travel as seamlessly as possible through DFW Airport.”

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As the latest addition to the UKi Media & Events team, Elizabeth combines research skills from her English degree with a keen interest in the meteorological and transportation industries. Having taken the lead in student and startup publications, she has gained experience in editing online and print titles on a wide variety of topics. In her role as Assistant Editor, Elizabeth creates new and topical content on the pioneering technologies in transportation, logistics and meteorology.

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