Mumbai is India’s first airport with self bag-drop

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Mumbai’s Chhatrapati Shivajl International Airport, the second busiest in India, has become the first in the country to offer passengers self bag-drop, courtesy of SITA’s Scan&Fly bag-drop units. The SITA system is in use throughout the airport, allowing travelers who have checked in online to quickly tag and drop their luggage, then proceed to the gate.

The plug-and-play design of the units allows them to be installed easily onto existing airport check-in desks, making use of Scan&Fly’s horizontal support frame. SITA offers a wide range of bag-drop solutions, from one- or two-step retrofit units to more comprehensive solutions that become the central part of a new terminal design.

Rajeev Jain, CEO, Mumbai International Airport Pvt Ltd, said, “Chhatrapati Shivajl would like to maintain and grow its position as the most innovative airport in India, using technology to optimize the current airport infrastructure and manage the rapid growth of passengers. SITA’s Scan&Fly fits the bill perfectly, allowing the airport to use proven self-service technology to speed up the baggage process while providing passengers with more self-service options along their journey.”

Maneesh Jaikrishna, SITA vice president, India and Subcontinent, added, “Travelers globally have shown a strong preference to use technology to help them through their journey. Travelers in India are no exception. SITA continues to explore new ways in which we can provide passengers more convenience using self-service technologies, helping airports maximize their infrastructure while improving the overall passenger experience.”

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Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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