Gatwick Airport launches modernized passenger app

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London Gatwick Airport has launched a new app providing passengers with personalized flight alerts, real-time queue updates and navigation tools for retail outlets and restaurants.

The app is part of the airport’s digital transformation program, which also plans to introduce advanced chat bots, augmented reality wayfinding and Internet of Things (IoT) applications.

The features include personalized flight information sent direct to passengers; real-time queue updates for check-in and security; intuitive maps using 2,000 navigation beacons located throughout terminals; shopping and eating offers instantly redeemable from travelers’ phones; and personalized flight information, including boarding status and gate access.

The app also acts as a one-stop shop for all things Gatwick, including real-time road and rail travel information; official Gatwick parking; Premium Security and Premium Passport Control; a handy ‘where’s my car?’ feature; passenger pick-up and drop-off information; and information for passengers requiring special assistance and those with hidden disabilities.

Guy Stephenson, chief commercial officer, Gatwick Airport, said, “Airports can be confusing spaces and Gatwick’s new app is designed to help our passengers make the most of their time at the airport.

“We believe we have improved on the best airport apps in the market, with the combination of personalized flight information, live queue times and our new beacon technology, which helps people navigate seamlessly through the airport.”

Cathal Corcoran, chief information officer, Gatwick Airport, said, “Our new app is just one of many exciting digital initiatives that our award-winning digital team is developing.

“We are transforming the way airport information is communicated and will soon connect passengers to intelligent chat bots using Facebook Messenger, Skype and other popular apps.

“The airport’s 2,000 wayfinding beacons are also a world first and have the capability to enable augmented reality wayfinding for passengers, making it easier to navigate the airport’s two terminal buildings.”

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Dan joined Passenger Terminal World in 2014 having spent the early years of his career in the recruitment industry. As assistant editor, he now produces daily content for the website and supports the editors with the publication of each exciting new issue. When he’s not reporting on the latest aviation news, Dan can be found apprehensively planning his next DIY project.

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