OTG unveils tech-enhanced food hall at LaGuardia Airport

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Restaurateur OTG has unveiled its new tech-enhanced food hall located in Delta Airlines’ Terminal C at LaGuardia Airport in New York.

The concept is intended to reflect the streets of New York City and incorporates a double-sided streetscape connected by a central seating area. Over 110 iPads have been installed throughout the 10,000ft2 food hall where customers can use OTG’s app to check on flight details or pay for their order using Apple Pay. There are also a number of self-service counters where passengers can pay for food on the go.

Rick Blatstein, CEO, OTG, said, “These consumer technologies enable us to offer our customers more control over their experience. By offering mobile payment options such as Apple Pay and an intuitive user interface, we continue to introduce technologies our customers are familiar with, and allow our crew members to spend more time on hospitality.”

Travelers with more time on their hands can choose from four chef-driven food concepts including: New England-inspired seafood shack Anglers; premium sandwiches from chef Andrew Zimmern at Interwich; Japanese cuisine from chef Jamison Blankenship at Kombu; and gourmet burgers from Pat LaFrieda at Custom Burger. Each restaurant will use ingredients sourced from local farms and marketplaces where possible.

“Delta continues to set a new standard in travel by delivering an experience entirely focused on the customer,” added Blatstein. “The newly designed food hall is part of a complete transformation of terminals C and D.

“For the first time ever, the food hall becomes an open chef’s kitchen where travelers can grab-to-go on one side of a café, or pull up a seat and dine-in on the other. Inspired by New York, the culinary-rich and tech-savvy program channels everything we have learned from our customers, our crew members and our business partners to bring the guest experience to even higher levels.”

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Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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